- cross-posted to:
- becomeme@sh.itjust.works
- technology@lemmy.world
- cross-posted to:
- becomeme@sh.itjust.works
- technology@lemmy.world
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Next thing to be killed by Google in 3, 2, 1…
This is why for the first time in my life I ordered an iPhone. My domains being sold off to squarespace was the final straw for me.
To be fair here… Apple doesn’t repair Apple Watches either. If you have AppleCare they still just replace it with a refurbished unit.
Google doesn’t even have a similar program though.
Apple does repair watches. It’s limited to the two biggest things, the glass and the battery. Anything else and they just replace it and tear down the old one for resources.
Smartwatches in general are hard to repair but Apples service is miles ahead of anyone else.
Are refurbished units not the result of a repair?
They are, but your average person thinks of the two entirely separate.
Many people feel a refurbished device is inherently messed up and they don’t want to accept a refurbished unit as a replacement for their USED and DAMAGED device. They want the one thing repaired in store and their same device back. No matter what. Even when that’s simply not reasonable for practical.
I’ve done phone, tablet, and computer repair for over 15 years now, both OEM certified (including Apple) and entirely third party. For some people the distinction between getting their same watch back with a new screen and a refurbished replacement is massive. Even though that refurb replacement likely was a small repair as well, just something not really field repairable.
For companies like Apple, some repairs they don’t do in the field only because of the time it would take. Or the part they send for those in a retail location is a full assembly instead of just what needs to be fixed.
Button not working on your phone? For many companies, they aren’t going to strip that phone down and replace the button ribbon, even though that is a separate part. Those ribbon connections are often routed under the battery and around the frame. It would take an hour to disassemble and make that repair. Not feasible for a retail repair environment. If they repair it at all, they would instead just replace the entire housing with many of those small components already installed, which is a much more expensive part, but faster. In most cases though the manufacturers would instead just replace the device for time consuming repairs like that, and the device would then be refurbished at a warehouse where they can take the time for an in depth repair like that.
This is crazy to me because a refurb unit is tested every time.
The don’t test every device off the line, but when someone hands them a watch and says,’ I broke this’. They actually go through a whole test suite to validate that it’s been fixed and works properly.
Yeah, but from my experience, a large amount of people aren’t very logical when it comes to electronics. Many people still seem to view it all as black magic that should just work 100% of the time and be indestructible.
It doesn’t help that for some companies, QA on refurb devices is pretty sloppy. Almost no major company runs their own manufacturing or refurbishment systems, they’re all contracted out and the contractors do the bare minimum required by the contract and many things simply aren’t done or are missed even if they’re supposed to be checked.
Yeah, I’ve bought most of my gaming consoles refurbished. Only one to break down on me was the PS2
To be honest, I’d prefer they did that.
Faster turnaround for the consumer and the old unit get put into the pool for the next refurb.
Same here. Not sure why but being told all my domains were being sold to squarespace really pushed me over as well.
This is one of the weirdest statements I’ve ever read.
I don’t like the repair policy of this company so I’m switching to Apple…
Tell me you live in a dark cave without telling me you live in a dark cave.
I think the difference is that Apple products can be repaired, as parts are plentiful for third party repairers and apple will also repair it (for a premium).
The article is saying how no-one, not even Google, can repair a pixel watch as there were no spare parts produced.
Edit: I understand their repair policies re MacBook repair shops etc, but for a consumer being told that even the manufacturer can’t do anything is a bit galling and cause for reflection on future purchases.
think the difference is that Apple products can NOT be repaired
There, fixed it for you.
I recommend that you watch Louis Rossmann on YouTube. He regularly presents how Apple prohibit repairs by third parties either by adding software locks to simple parts, prohibiting parts contractors from selling spare parts, donating to anti-repair lobbying group among many other practices.
Migrating to Apple because Google didn’t repair a product is a very weird move. Both of those companies are to be blamed, but Apple much more in my instances.
But the point of the article is that the watch literally can’t be repaired - no first or third party can do it.
But I can get any apple watch repaired. Yes they are scummy about third party, but apple will gladly repair it for money.
I can understand the shift.
Apple does the same. Not a third party, Apple themselves will NOT repair some broken devices that have broke because of Apple’s design issues. Again, I urge you to watch Louis Rosmann. He has covered many instances of these.
You should give Google a hard time because what they are doing it is shitty. But Apple is not the answer. They do the same and more. The difference is that unlike Google, Apple won’t let someone else repair it either.
You’re making a very narrow point and asking people to just watch an entire YouTube channel (and one where the subject goes on and on and on an about everything) to hopefully find proof?
This is why I never invest in any Google product. They have a terrible track record of killing a project months after it was released.
This is why I love my Watch 6
Is it worth it if you don’t have a samsung phone?
I’m still upset about my OnHub, really nice routers but essentially bricks now if it’s not already set up.
Oooof, its kinda sad given pixels are some of the few devices with an unlockable bootloader.
I’m so close to going pixel again but stuff like this really bothers me.
I’d hope that if they did exchange the watch, they’d at least refurb the broken one that was handed in.
Exchange?
Google doesn’t have a program for that, and they’ve already said accidental damage isn’t covered by warranty.
So if you crack your screen, it’s entirely on you to just buy a full new one. You could turn it in for recycling, sure. But that wouldnt go be be refurbished. Most companies don’t do their own refurbishment, and the pixel watch does not any parts available to it outside of manufacture.
Every pixel product I have had was fine when I got it, but Google just won’t commit to support its products in any reasonable way.
I’ve never had similar issues with Samsung.
Very anti right-to-repair. Remember that Google has an iFixit partnership.
My amazfit watch does all the shit the Google watch does (and more) and it has lasted two years already. When it breaks I won’t feel bad about getting a new one because they’re that good, and priced right.
