Well, I feel drowsy at most times - like when I sit in the office, I cannot grab all the different tasks ongoing in the team.

I work in technical support ( 3 shifts , 24/7 ) and about 10-20 tasks ongoing at any time. At least 3/4 tasks are important and I should be able to collect and rememeber data about them during this shift and next day.

There will be 1-2 guys in my same tier and one senior person, and 10-14 juniors.

1. I feel drowsy during work time, like I am working at 40-60% of my potential.

I check junior tasks and take notes. But cannot rememeber junior’s tasks without the notes. When senior asks me about a junior’s task - I wonder for 3 secs and have to think about it or look up on the note. ( Other guys in my tier does not have this issue )

2. concentration on my tasks ( 2-5 tasks during each day ) : cannot read my task properly while two of my colleagues talking each other. I can use headphones and listen music but it wont work most time. Juniors may require me for a “10 seconds” help. So, I have do it and read the task from scratch again.

tldr, I am good at being just ok with tasks, also not causing mistakes. But having some concentration related issues. I want to improvise.

Any suggestions, please.