Websites can track clicks like you said, but on top of that, apps can track where exactly on the screen you tap, how long you scroll, where on the page you paused to look, etc.
If you read the link you sent, you’ll see that those tools don’t exist on most websites - it’s a dedicated software for screen recording so product managers can understand how users use the site.
It’s actually a great example to highlight what I said - on most websites, you can’t track detailed user behavior, only clicks and the time of the click. You need to install software to find that out. On apps, you can track where the user scrolls, where they stop scrolling/scroll more slowly, and a lot more.
On a website, all you know is that the user took 2 minutes between loading the page and clicking button X. On an app, you can see that the user scrolled on the right edge (probably right handed), paused along the way at section A, exited the app (maybe they got a notification), came back to scroll down and click on button X.
That’s not at all how it works lol. You sign your website up to these services and add their code to your site and that’s what tracks this stuff. It has nothing to do with the users computer.
Websites can track clicks like you said, but on top of that, apps can track where exactly on the screen you tap, how long you scroll, where on the page you paused to look, etc.
Websites have been tracking that exact same stuff for years.
https://www.hotjar.com/blog/session-recording-tools/#
If you read the link you sent, you’ll see that those tools don’t exist on most websites - it’s a dedicated software for screen recording so product managers can understand how users use the site.
It’s actually a great example to highlight what I said - on most websites, you can’t track detailed user behavior, only clicks and the time of the click. You need to install software to find that out. On apps, you can track where the user scrolls, where they stop scrolling/scroll more slowly, and a lot more.
On a website, all you know is that the user took 2 minutes between loading the page and clicking button X. On an app, you can see that the user scrolled on the right edge (probably right handed), paused along the way at section A, exited the app (maybe they got a notification), came back to scroll down and click on button X.
The point is that any website can get that data if they want to.
no, they can’t. they would have to install software on your phone/computer to do so, and that triggers a whole bunch of warnings.
That’s not at all how it works lol. You sign your website up to these services and add their code to your site and that’s what tracks this stuff. It has nothing to do with the users computer.