TL;DR: We've been on the Cloudflare Business plan ($250/month) for years. They suddenly contacted us and asked us to either pay them $120k up front for one year of Enterprise within 24 hours or they would take down all of our domains. While this escalated up our business we had 3 sales calls with them, trying to figure out what was happening and how to reach a reasonable contract in a week. When we told them we were also in talks with Fastly, they suddenly "purged" all our domains, causing huge downtime in our core business, sleepless nights migrating away from CF, irreparable loss in customer trust and weeks of ongoing downtime in our internal systems.
  • tyler@programming.dev
    0·
    6 months ago

    No business can work with a supplier that will just suddenly cut you off without there being some clear breach of contract and the possibility to clear things up.

    I think they’re leaving out that they are breaching contract. Someone commented on their article calling them out for essentially getting CF’s IPs blacklisted. If this casino would switch to Enterprise then they would have to bring their own ips and it wouldn’t affect CF (since CF’s ips are shared across all customers)