• Random Dent@lemmy.ml
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      5 months ago

      I’m not OP but running it through Wayback Machine worked for me: https://web.archive.org/web/20240612133701/https://www.404media.co/hacker-accesses-internal-tile-tool-that-provides-location-data-to-cops/

      If not here’s the text of the article (but the link has a bunch of images too that might be useful):

      A hacker has gained access to internal tools used by the location tracking company Tile, including one that processes location data requests for law enforcement, and stolen a large amount of customer data, such as their names, physical addresses, email addresses, and phone numbers, according to samples of the data and screenshots of the tools obtained by 404 Media.

      The stolen data itself does not include the location of Tile devices, which are small pieces of hardware users attach to their keys or other items to monitor remotely. But it is still a significant breach that shows how tools intended for internal use by company workers can be accessed and then leveraged by hackers to collect sensitive data en masse. It also shows that this type of company, one which tracks peoples’ locations, can become a target for hackers.

      “Basically I had access to everything,” the hacker told 404 Media in an online chat. The hacker says they also demanded payment from Tile but did not receive a response.

      Tile sells various tracking devices which can be located through Tile’s accompanying app. Life360, another location data focused company, acquired Tile in November 2021.

      The hacker says they obtained login credentials for a Tile system that they believe belonged to a former Tile employee. One tool specifically says it can be used to “initiate data access, location, or law enforcement requests.” Users can then lookup Tile customers by their phone number or another identifier, according to a screenshot of the tool.

      A drop down menu which is selected in the screenshot tells users to select a request type: “DATA_ACCESS,” “LOCATION_HISTORY,” and “LAW_ENFORCEMENT.”

      Hackers in recent years have repeatedly targeted tools used by tech companies to provide data to law enforcement or ones that are otherwise used by the company’s own staff to manage and access data. Sometimes, the hackers gain access to the tool itself, like when one used an internal Twitter system to take over accounts. In another case, a fraudster bribed an insider at Roblox to use that company’s tools for malicious purposes. Some hackers have even taken to installing malware inside U.S. telecoms so they can remotely control internal employee tools themselves.

      Hackers also compromise email accounts used by police or other government officials, and then use those to demand sensitive data from tech companies and platforms by posing as the respective law enforcement officer. Targeted companies include Facebook, TikTok, and Apple.

      Some of the other internal tools the hacker provided screenshots of include those for transferring Tile ownership from one email address to another; one for creating administrative users; and one for sending a push notification to Tile users. The hacker says they decided not to use this capability.

      The hacker says they then accessed another system used by Tile which contained the customer data. The samples the hacker gave to 404 Media included names, addresses, phone numbers, as well as order and returns information and details on the payment method used.

      From here, the hacker said they scraped the data. “I was able to enumerate through customer ids. Sent millions of requests to scrape the data.”

      404 Media verified the data by randomly selecting a series of email addresses from the data, and then using them to create new accounts on Tile’s website. In most cases this was not possible because the email address was already in use by an existing customer. 404 Media also contacted multiple people inside the data via email.

      “Yep, that would be me,” one person said when 404 Media sent all of the data related to their account.

      Tile told 404 Media in a statement “Recently, an extortionist contacted us, claiming to have used compromised Tile admin credentials to access a Tile system and customer data. We promptly initiated an investigation into the potential incident. Our investigation detected that certain admin credentials were used by an unauthorized party to access a Tile customer support platform, but not our Tile service platform. The Tile customer support platform contains limited customer information, such as names, addresses, email addresses, phone numbers, and Tile device identification numbers. It does not include more sensitive information, such as credit card numbers, passwords or log-in credentials, location data, or government-issued identification numbers.”

      “We disabled the credentials and took swift action designed to prevent any future unauthorized access to the Tile customer support platform and associated Tile customer data. At this time, we are confident there is no continued unauthorized access to the Tile customer support platform,” the statement continued.

      Tile suggested in its statement that it was not aware of what data had been taken until 404 Media shared samples of the data for more verification. “Once you supplied us with additional data, we investigated further and determined that it is likely data from the impacted Tile customer support platform. We thank you for bringing this new information to our attention,” it read.

      Tile also published a version of this statement on its website, but only after 404 Media contacted the company for comment and proved to it that the stolen data was accurate.

      Tile did not respond directly when asked if the hacker had the required access to perform a location data request.

      “This is a major breach,” the hacker said. But “it could have been much more major.”

    • disguy_ovahea@lemmy.world
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      5 months ago

      They also share personal data with third-party advertisers as well as location and motion data with driving analytics services. They have a list of over 100 third-party affiliates.

      We may disclose your personal information to our vendors and consultants who help us provide our Services or who perform services on our behalf, such as accounting, managerial, technical, email or chat services, marketing or analytic services, fraud prevention, bot detection, web hosting, and to other third-party partners or Service Providers to provide services or features to our members on our behalf or on behalf of our permitted business partners.

      We may disclose personal information, including contact information and location and movement data, mobile device information (such as information generated by the gyroscope and accelerometer in your device), application analytics (including IP address and device identifiers), technical and analytical data, and driving event data with third-party partners that provide certain features and services you elect to use through or in connection with our Products or Service, to the extent that they are available in your country or region of residence. Some examples are as follows:

      Crash Detection and Emergency Dispatch Services; Roadside assistance; Identity theft protection; and Driving analytics services.

      https://life360-legal.zendesk.com/hc/en-us/articles/16038777217175-Life360-Privacy-Policy

  • some_guy@lemmy.sdf.org
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    5 months ago

    Add this to the list of products I won’t buy. Not that I would have before, but now it’s a rule rather than a preference.

    • umbrella@lemmy.ml
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      5 months ago

      thats probably a helluva list, easier to list corpos who are NOT doing it instead.

    • ji17br@lemmy.ml
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      5 months ago

      Apple cannot sell your AirTag data, because they don’t know it. It’s all encrypted.

        • Telodzrum@lemmy.world
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          5 months ago

          It lives in the same place as your other inaccessible data, which Apple has been unable to produce when served with warrants for iCloud data and the like.

      • delirious_owl@discuss.online
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        5 months ago

        They say the same thing about some of the other data that they encrypt, but then they store the encryption private keys on their servers.

        Encryption doesn’t mean they can’t see the data. It means only the people with the private keys (and those who can crack the private keys or a device with the private keys) can see the data.

        One must know if the data is encrypted both at rest and in transit. What type of encryption is used. Where the private key is stored. And what are the protections in-place where the key is stored

        • VelvetStorm@lemmy.world
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          5 months ago

          Right, apple definitely doesn’t have access to the info on the products they make and sell to the public.

            • LordKitsuna@lemmy.world
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              5 months ago

              Have you verified their encryption method? Where is the source code? Where is the third party public audit that verifies that it’s implemented properly with no other means of access?

              Blindly trusting that they say it’s encrypted is basically the same as no encryption

                • LordKitsuna@lemmy.world
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                  5 months ago

                  I mean, None of these appeared to specifically be about the air tag. But it is at least does help show a general overall commitment to security. So it’s not as if it’s not a huge point in favor of trusting that the airtag data is safe

              • ji17br@lemmy.ml
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                5 months ago

                On top of being privacy focused themselves, they are only working with AI parters who also pass a third party code review verifying that zero user data is stored.

                Shit on Apple for not being repairable, sure. Shit on Apple for their walled garden, sure. But shitting on Apple over privacy is insane. They are they only big tech company that actually cares.

              • IsThisAnAI@lemmy.world
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                5 months ago

                This is made up fantasy land paranoia. Charlie Day with a big board shit.

                Yep apple is secretly grabbing data that not one privacy expert has found. Just like those sneaky Alexas that are always listening to me.

      • efstajas@lemmy.world
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        5 months ago

        They sell AirTag location data? I honestly find that hard to believe. What’s your source on this other than big tech bad?

  • VelvetStorm@lemmy.world
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    5 months ago

    They should have hired their own hackers like Thor from piratesoftwear to find their own weaknesses. There are a lot of hackers out there that run services like that, and these companies should take advantage of that.

    • Dr. Jenkem@lemmy.blugatch.tube
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      5 months ago

      I’m sure they do, likely have their own internal security team as well as contract security work out. The purpose of hiring hackers isn’t to make the company unhackable, it’s to make it harder, more time consuming and costly to hack the company.

  • Opisek@lemmy.world
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    5 months ago

    We need an open source smart tag. I recently researched how the landscape has changed and, as an android user, still nothing good in available. I’m not sure if I remember right, but Google’s find my device was supposed to be open source or at least open spec? Might be worth looking into how easy it would be to code a lil firmware for this network myself. As much as I’d love a tag for things I cannot lose, the current options are throwing money away for no actual useful tracking (Samsung), forfeit your privacy (Tile, perhaps others), sell your soul (Apple).

    • finalarbiter@lemmy.world
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      5 months ago

      There’s a few 3rd party solutions that are compatible with Google’s find my device coming out this year. Pebblebee just released a few trackers, and iirc chipolo is working on one too.

  • /home/pineapplelover@lemm.ee
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    5 months ago

    I guess that crosses Tile off of my list of tracking devices for my belongings. Would I have to deal with an apple airtag then?

  • SeattleRain@lemmy.world
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    5 months ago

    I always thought the surveillance state was stupid even for the powerful. The problem is exactly what happened. They surveil their own security forces out of necessity. But if that info leaks it makes those proxies 1000% more vulnerable than the public they’re subjugating since way more people have a grudge against police and military personnel than some dweeb that watches Rick and Morty.

  • HootinNHollerin@lemmy.world
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    5 months ago

    I used to be a big user of tiles from their early days but when they sold to that shady company I threw them away and did the California privacy right action for them to delete my data