• Aermis@lemmy.world
    link
    fedilink
    arrow-up
    1
    ·
    4 months ago

    So if you did open a computer shop and are selling this plethora of Linux options, doesn’t that leave you liable if there are issues with the operating system?

    If I buy a laptop and my windows is running poorly don’t I have windows support taking care of my windows problems?

    If I buy a laptop from you with mint installed and am having problems I can’t contact Linux for support, I’ll have to contact you the shop owner.

    Won’t this liability discourage shop owners from selling laptops/desktops with Linux?

    • rudyharrelson@lemmy.radio
      link
      fedilink
      arrow-up
      2
      ·
      edit-2
      4 months ago

      I’m no legal expert; I assume support can be either offered or completely avoided depending on the shop owner’s preference. Most Linux distributions come with a “this software is free (as in freedom) and comes with no warranty or guaranteed functionality” disclaimer.

      If I wanted to engage more with my clients and build more trust, I might offer some degree of troubleshooting/support for the Linux machines I sold. But I don’t think I’d be under any legal obligation to offer that service just for selling the laptops.

      Whether or not the computer shop offers support might affect whether or not a customer wants to shop at my store. Maybe I can sell my laptops cheapter if I don’t offer support, or maybe my laptops cost a bit more because I do offer aftermarket support.