They probably have to recite a standard company line, gritting their teeth as you both know it’s bullshit.
I don’t envy customer service reps. Most of them probably didn’t apply for the job because they love Microsoft or enjoy the prospect of fielding frustrated customers’ calls.
I was bored at work so chatted with Microsoft support about this.
Summary of funny part
Me: no, it’s an advertisement, asking me to try a Microsoft product. The ad came through my message tray. I have all ad services turned off.
Them: that’s not an ad, that’s recommendation for a better service
Me: are you aware that you just described an advertisement?
Them: yes.
They’re so annoying! I can’t stand that company!
They probably have to recite a standard company line, gritting their teeth as you both know it’s bullshit.
I don’t envy customer service reps. Most of them probably didn’t apply for the job because they love Microsoft or enjoy the prospect of fielding frustrated customers’ calls.