for troubleshooting & requests

  • foo@withachanceof.com
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    1 year ago

    This should be multiple choices because different platforms are used for different topics. For example:

    • Reporting a bug in an open source project: Whatever their bug tracker is where others can find the issue and chime in with more info/a fix.
    • Asking for help in setting something up: A support forum of some type. Depending on size and activity level of project this would take different forms.
    • Reporting a security issue: Something confidential with the developers so they have a chance to fix it before its publicly known.

    Point being, there’s no single platform for all projects or even all use cases within a single project.

  • deathbird@mander.xyz
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    1 year ago

    Whatever it is, it should be public so if an issue is raised and resolved then others can see that too.

    No more Discords for support, please, for the love of god.

  • BrikoX@lemmy.zip
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    1 year ago

    Flawed methodology. No single option works since different options have different use cases.

  • simple@lemm.ee
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    1 year ago

    Whatever it is, please not email. I’ve had many apps ask me to email the devs if I found a bug and it’s just not going to happen, either add an in-app feedback or have an official channel I can post in.