McDonald’s is being sued over a hot coffee spill, again.

This time, a San Francisco location is being accused of serving a “scalding” cup of coffee with an improperly attached lid, which allegedly resulted in the coffee pouring out on plaintiff Mable Childress’ body and causing “severe burns” after she tried drinking it.

The lawsuit, filed last week, alleged that the elderly woman is suffering from “physical pains, emotional distress and other damages.” The restaurant’s negligence was a “substantial factor” for her injuries, it alleged.

Childress also said in the lawsuit that the restaurant employees “refused” to help her, a point that the McDonald’s denied.

  • errer@lemmy.world
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    1 year ago

    McDonald’s should be considered guilty unless proven innocent given their track record. Nail em to the wall lady!

    • LifeInMultipleChoice@lemmy.ml
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      1 year ago

      They were guilty of making coffee to hot years ago. I have no idea how they were sued for 800k off of selling removeden tenders that were still hot.

      Edit: Is the term chicken actually sensored? Appears it shows now, strange

      • JustAManOnAToilet@lemmy.world
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        1 year ago

        The “en” isn’t censored but the first part is, I thought maybe you’d misspelled “fucking” to “fucken” and it censored that. Maybe just chick is somehow censored? Testing testing c h I c k chick chicken …

        Edit: no, and now I just sound like a very hungry madman.

  • agent_flounder@lemmy.one
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    1 year ago

    I don’t think “burns herself” is quite the turn of phrase I would’ve chosen but then I don’t like the taste of boot leather so… yeah.

    • bob_wiley@lemmy.world
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      1 year ago

      How else would you phrase it? It’s not like an employee chucked the coffee in her face.

      Does anyone not check their lid after getting a drink from a fast food place? They’re never on right.

  • dethb0y@lemmy.world
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    1 year ago

    I’m honestly surprised this doesn’t happen more often than it does, considering how much coffee McD’s sells.

    • queermunist she/her@lemmy.ml
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      1 year ago

      They’re supposed to serve it at a safe temperature, and they usually do.

      tbh I’m not sure how they managed to overclock their coffee maker. Did they just heat it up on the stove?

      • conditional_soup@lemm.ee
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        1 year ago

        Yep, wife used to work for Starbucks. You’re supposed to check/calibrate the thermostat on the machine on a regular basis so you get the coffee hot but not boiling, third degree burns hot. For whatever reason, it has to be done because the thermostats will gradually deviate from their initial settings. If you fail to check your thermostats, eventually someone’s going to burn the fuck out of themselves with a hot drink. Water, which is the main ingredient in any coffee product, has an enormous heat capacity, and will absolutely fuck your shit up before you have a chance to do anything about it.

        IIRC, McDonald’s was either deliberately tampering with their thermostats or just failing to check them when that famous case went down, which was how they were found to be negligent.

        • JDubbleu@programming.dev
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          1 year ago

          They determined that the average customer stayed in a given McDonald’s after ordering for x minutes, so they made the coffee so hot it couldn’t be consumed within x minutes in an attempt to get people not to utilize their free refills on coffee. The coffee was so hot it was dangerous. All to save a customer from getting 2 more cents worth of coffee.

          • conditional_soup@lemm.ee
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            1 year ago

            Shareholders don’t ruin someone’s life in exchange for an extra 0.0001% return this quarter challenge (impossible)

          • Omega@lemmy.world
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            1 year ago

            I thought it was so the coffee would still be hot by the time you got to wherever you were driving to. Your explanation makes a lot more sense though.

            • Dozzi92@lemmy.world
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              1 year ago

              It makes a lot more sense if you presume malice. I put incompetence up top, followed by another explanation on this thread that the idea was to keep your coffee hot until you get to your destination.

      • Sirsnuffles@lemmy.world
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        1 year ago

        I don’t think I understand how it can be hotter than 100 celcius.

        I’m not defending McDonald’s here, they can rot.

        Like, coffee is mostly water, and water boils at atmospheric pressure at 100c. Milk boils slightly more than 100. I guess the lid would pressurise the steam a little? Maybe the coffee grinds hold the heat far more than the water? I wouldn’t have thought it would be diluted too much to make a difference.

        I guess this is a stupid question, because it happened. But how can boiling water cause third degree burns in the quantity of 500ml? I thought it’d have to be much more than that and very prolonged?

        • Dozzi92@lemmy.world
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          1 year ago

          Half a liter of boiling water will absolutely do damage, especially if you’re restrained to a seat and can’t get away from it. The water that comes out of your tap at home is probably only in the 140s, max, and that’ll do some damage.

          I’m also not certain anyone said the water was greater than 100c. I think the seminal case involved water that was 180-190 degrees F or something, and that it’s standard to be closer to 150 or so, which is essentially as hot as your tap gets at home.

          • Sirsnuffles@lemmy.world
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            1 year ago

            OK cool.

            It was me that said it can’t go above boiling, 100. I was just under the impression that it would burn of course, but third degree burns was surprising to me. Burning away the epidermis and nerves of the skin entirely seemed to me to require a much higher temperature. I guess I’m wrong, probably because of clothing holding the heat around the skin.

            Thanks.

        • JackFrostNCola@lemmy.world
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          1 year ago

          I know your question about the burns is already answered by others but its important to consider that the generally accepted optimal temp for extracting the flavour from coffee beans is approx. 90-95°C, and hotter gives the coffee a more ‘burnt’ or less favourable flavour, so your coffee shouldnt be that hot. Further to this if you drink your coffee with milk, the milk is frothed at about 65°C which would bring the overall temp down a little more.
          This is all in an ideal world where Maccas actually gives a fuck if their coffee is ‘good’

        • queermunist she/her@lemmy.ml
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          1 year ago

          It’s prolonged because the spill happened on clothing, so the boiling water is held on to the skin instead of just running off.

    • thepianistfroggollum@lemmynsfw.com
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      1 year ago

      This person likely doesn’t have a case. The reason McD lost the first coffee case was because at the time they were offering free coffee refills, so they cranked up the temperature so people wouldn’t have time to sit and drink multiple cups.

      Dozens of people had already been injured by this practice by the point the famous injury happened, and the courts had already warned McD to stop.

    • MrLuemasG@lemmy.world
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      1 year ago

      You can usually get it for a dollar with the app and it’s better than a lot of the stuff that can be made at home with an automatic coffee maker. I used to get it a lot until I could afford to support smaller coffee places

      • Kogasa@programming.dev
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        1 year ago

        Big doubt that it’s better than almost anything you can make at home with an automatic coffee maker. It’s awful. The convenience is the only reason.

        • Astro@sh.itjust.works
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          1 year ago

          I concur to this; I used to work at McDonald’s, and we only changed out the coffee like twice a day if that

    • Cethin@lemmy.zip
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      1 year ago

      It’s fairly cheap for getting coffee out and it’s better than Starbucks coffee. Sure, go to a cafe if you have the means, but many don’t.

      • Akasazh@feddit.nl
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        1 year ago

        This is quite a common answer. It seems like a virtual thing. In Europe there are many coffee cafes that aren’t much more expensive then Mac Donald’s, si I wouldn’t even think of going there.

        • Cethin@lemmy.zip
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          1 year ago

          Yeah, the US general has a lack of cafés. I imagine there are two reasons. First is the culture doesn’t really encourage it (though that’s mostly newish, and has to do with the second point). Second, the sprawl, especially in suburban hell, does not allow for many third places at all. There’s almost nowhere people go to sit around and relax outside of their house. It’s a real shame and I think it’s caused a lot of issues.

    • Poob@lemmy.ca
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      1 year ago

      Up in Canada (at least my part), McDonald’s coffee is a great affordable coffee. It’s better than Starbucks or (🤮) Tim Hortons. It’s not going to compete with a bespoke artisan coffee shop that squeezes cat butt glands or whatever justifies selling a $5 cup for $10, but it’s better than almost everything else for the price.

      • tooclose104@lemmy.ca
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        1 year ago

        The town I live in has 2 Tims, 1 McDonald’s, and no cafes. I never considered how deeply it would eventually hurt leaving a place with quality cafes and restaurants for a place without. At this point we’re considering on just moving to an unorganized township because there’s no point in paying the higher property taxes (there’s a long list of complaints to go with that nugget).

      • Akasazh@feddit.nl
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        1 year ago

        Yeah I read that is a common option. Can’t believe that from where I’m from, decent coffee joints are all over. Nobody I know would go to McDonald’s for coffee

      • Leviathan@lemmy.world
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        1 year ago

        coffee shop that squeezes cat butt glands or whatever justifies selling a $5 cup for $10

        The cost is twofold, justified by having:

        1- actual quality cherries, grown and dried in a labor intensive ways by farmers actually making real money directly off of the sale of their coffee and-

        2- small, local coffee Roasters actually taking care of the roast on a coffee you want to taste while also getting paid for their hard work.

        That probably sounds fucking snobby as hell but it really makes a difference that is hard to ignore once you start tasting it.

        No butt glands involved, feline or otherwise.

        • dezmd@lemmy.worldM
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          1 year ago

          The real takeaway issue is $10 for a $5 cup of $.11 cents worth of ground coffee beans.

    • Astroturfed@lemmy.world
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      1 year ago

      As far as widely available (especially in BFE where it’s this or a shitty gas station) it’s decent coffee. I’d say it’s better than Starbucks, mostly because Starbucks coffee is terrible. Almost no big chain gives you coffee worth the $5 of whatever they charge.

  • Madrigal@lemmy.world
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    1 year ago

    Wonder how long before the “Stella awards” start mysteriously showing up all over social media again.

  • Fosheze@lemmy.world
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    1 year ago

    Childress also said in the lawsuit that the restaurant employees “refused” to help her, a point that the McDonald’s denied.

    What aid did she expect the minimum wage mc donalds workers to provide? They could have handed her napkins and called an ambulance but I’m pretty sure providing first aid is well outside their job description and training. Even then, first aid for burns would just be removing any clothing covering the burned area (that isn’t stuck to the wound) and then running cold water over the area. Then, depending on the extent and degree of the burns, you get them to a hospital. I’m not sure if this is another 3rd degree burns “fused labia” situation, but if it is then the article really glossed over that fact.

    • prole@sh.itjust.works
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      1 year ago

      “Next” “they”

      Who are they? And next implies they’ve taken something away already. What has been taken from you?

        • BenderOver@artemis.camp
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          1 year ago

          “They” is in reference of the user LiveLGNProsper… Now, do either of you know how to use context? Or are you just trying to make lame jokes?

          “Either of you” is in reference of the user prole and you.

          “You” is in reference of you, bizzle.

          Now that I (BenderOver) GAVE you (bizzle) the context, are you (bizzle) capable of answering my (BenderOver) questions (the string of words with the ‘?’ at the end?)? Or do you (bizzle) need more of a dumbed down explanation…? I (BenderOver) am here for you (bizzle). Just let me (BenderOver) know.

      • bob_wiley@lemmy.world
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        1 year ago

        It seems pretty obvious that “they” is McDonalds.

        McDonalds adds and removes things from their menu all the time. The McRib, Szechuan Sauce, and all day breakfast to name a few well known things. Most recently I heard they were removing the bake shop stuff.