An Ottawa woman plans to file a human rights complaint against the Royal Bank of Canada after a routine trip to her branch to pick-up her credit card resulted in what she calls a dehumanizing and racist experience to prove her identity to police.

Barratou Barry, an RBC bank client of 15 years, says on Aug. 18, she went to her regular branch location on Bank Street to make a cash deposit in her account and to pick up her new credit card.

“The first transaction went well. I put money into my account, I gave them my debit card; everything was smooth. To pick up my credit card I needed identification,” she says. “I did not have my driver’s license handy with me at that time. I had my health card.”

  • zaph@sh.itjust.works
    1·
    1 year ago

    The article is pretty clear. They took her documents, acted like nothing was wrong but they needed a signature on something else, and an hour later see sees them talking to police outside.