• Kabe@lemmy.world
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    1 year ago

    American are just as bad. A similar thing happened to my wife last month.

    She and a bunch of other passengers missed their connecting flights due to the airline’s incompetence. She stood in line for four hours, without food or water, to wait her turn for American to get her on another flight but as she neared the end of the line the staff closed up their desks and said “sorry folks, come back tomorrow” and walked off, leaving her and about 50 other people to basically sleep on the floor and wait for them to re-open five hours later.

    No mention of finding them a place to stay, nor providing even a bite to eat. Zip. Nada.

    While it’s not quite as bad as what these poor people went through, it’s the same “not my problem; sucks to be you” energy from the airline.