I was thinking the same. Let me interview non-management members of the team to see what working there is really like.
I was thinking the same. Let me interview non-management members of the team to see what working there is really like.
I managed a support team of about 30 people at a fully remote company. I’d check their numbers of closed cases, review cases when customer feedback was bad, and take into account any other side projects they were working on.
Praise when people did good and have one on one talks with people that were falling behind to see what the cause was so we could work on it. It’s not that hard.
I have a KVM switch so I can control my array of computers with one monitor setup. I have a normal desk and a big closet to house all the computers.