Hello nice people,

I’ve been using NiceHash app for some time 5-6 years ago. (It was a simple app for mining cryptocurrency and you get paid in bitcoin on their wallet, then you could transfer bitcoin to another wallet.) It was working fine until they got hacked (or fooled us) and lost all crypto. Luckily I didn’t loose much like some guys did. I decided not to use the service anymore and I’m still receiving stupid e-mail newsletters. I tried to unsubscribe and It asks me for login, I know password, but don’t have 2fa anymore. Also I don’t have backup 16 words.

Now support told me that this is the only way and I feel ridiculous about taking selfie just to unsubscribe. Am I protected against this somehow? I live in Europe and I think Nicehash is located in neighbourhood.

And of course I never wanted to subscribe…and I don’t think I ever verified account with a document.

What are my options other than just filtering that shitty domain as spam?

edit: typo

  • StellarTabi [she/her]@hexbear.net
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    11 months ago

    I’d setup a thing to auto-mark them as spam and forget about it. CAN-SPAM and FTC guidelines dictate that for non-transactional emails like newsletters, the user must be able to unsubscribe without a fee and without requiring a login.

  • candle_lighter@lemmy.ml
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    11 months ago

    Nothing says decentralized currency like having a corporation that controls your assets 😋

    • Astroturfed@lemmy.world
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      11 months ago

      Don’t point out how all their bullshit requires middlemen and accounts holding their currency to make it work. That makes it looks silly. Almost like it’s just more complicated harder to use money that people can more easily steal from you.

      • jet@hackertalks.com
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        11 months ago

        I love talking to tech recruiters… We are a defi startup revolutionizing the financial world… “Cool, so distributed smart contracts, zero knowledge open source swarms?”… no, we run a centralized website where people give us money and we do a thing for them…

        Putting the central back in defi. It’s almost like their is willful ignorance in what their own words mean.

  • Eager Eagle@lemmy.world
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    11 months ago

    That looks like a proper request to disable 2FA. Their problem is requiring login to unsubscribe from newsletter emails, which is total BS.

    If support won’t take your email out of their list, just block the address / domain and move on, I guess.

    I wouldn’t give them any extra personal info after what happened.

    • Amju Wolf@pawb.social
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      11 months ago

      Additionally use any report functionality at your disposal, which may cause some mail providers to block them or cause them to offer proper opt out in the future.

      All marketing emails are supposed to have a simple opt out without needing anything other than your email address.

    • Pseu@kbin.social
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      11 months ago

      This is what I do when I can’t unsubscribe in a minute. No reason to waste time on this, is a solved problem.

  • betwixthewires@lemmy.basedcount.com
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    11 months ago

    A requirement beyond an email address to unsubscribe from an email newsletter is illegal in most western countries.

    What’s wrong with filtering their domain?

  • IgnacioM@lemmy.ml
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    11 months ago

    Unsubscribing and disabling 2FA seem like two different things.

    • Blizzard@lemmy.zip
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      11 months ago

      But if OP did not provide “selfie” during registration, providing it now doesn’t help confirming his identity so it doesn’t fall into that category. I would aks them how do they justify that and if they are trying to discouraged me from deleting the account.

    • rambos@lemm.eeOP
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      11 months ago

      Also, Im not trying to delete account (but that eould be ideal), Im just trying to unsubscribe. I guess it doesnt matter here FML 😂

      • Schlemmy@lemmy.ml
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        11 months ago

        They should unsubscribe you by simple request and only need your e-mail for that. You could verify by clicking a link in an unsubscribe email.

    • Schlemmy@lemmy.ml
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      11 months ago

      They can’t ask for more information than what they needed to create your account.

      But maybe they’re seen as a bank and then they have to confirm your identity with a copy of your id.

      • rambos@lemm.eeOP
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        11 months ago

        Ive never heard of bank asking selfie. I wouldnt even provide ID, but that would make bit more sense

          • rambos@lemm.eeOP
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            11 months ago

            Ive used face scanning on some other crypto service, but didnt know its a thing in banking. Thanks for sharing, but it still doesnt explain why I need that just to unsubscribe. I could accept that they are trying to protect me, but they obviously have diferent plans. My experience and recent communication with support proved NiceHash is ran buy toxic garbage and not by people who run a bank or anything close to that.

            • Schlemmy@lemmy.ml
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              10 months ago

              They need to be sure it’s you who’s unsubscribing, I suppose. There’s been enough social engineering to not rely on emails only.

              • rambos@lemm.eeOP
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                10 months ago

                I see that selfie is the only solution to unsubscribe (if not involving lawyer or just spam filter).

                I understand what you are saying, but If I lost my email why would they send newsletter to a new owner? It just makes no sense since 99% can be unsubscribed with no login or whatever they ask.

                Sorry, its hard to accept any safety meassure as explanation due to bad reputation of NiceHash. Also after talking to human support I just feel even less safe tbh, but it doesnt surprise me at all, its company that took my crypto back in a day.

                Ill try fake pic when I get some time to burn

    • rambos@lemm.eeOP
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      11 months ago

      Thanks for the link. Feels bad tho 😭 gdpr gave me Accept/Reject cookies and some more pain as a bonus it seems 😂

      • Schlecknits@feddit.de
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        11 months ago

        GDPR didn’t give you cookie banners, it’s shitty websites that do.

        If they were to just follow activated “Do not Track”-Preferences, they wouldn’t need to ask, instead they would deactived them by default. Or you could just not use cookies, it’s not like somebody forces you to give cookies out to your website’s users.

  • iamak@infosec.pub
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    11 months ago

    If you really want to be keep using the service, get a non watermarked random guy’s pic (he must be holding something) from the internet, write what they want on a paper and edit the pic so that the guy is holding what you wrote. This might not work because of the personal ID requirement but trying it doesn’t hurt.

    They usually have a face detection algorithm running along with ocr and rarely check if this is a stock photo. I need to use Instagram to be in the loop. They blocked my account for using Barinsta so I did this and they unblocked it.

    • rambos@lemm.eeOP
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      11 months ago

      Hehe this made me laugh. Thank you!

      Your story is also about nicehash? I might do that if I manage to digure out that pic. I will try

    • cordlesslamp@lemmy.today
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      11 months ago

      I actually made enough each month to pay rent for almost 2 years during the Covid pandemic (subtracted the energy bill).

      • ExoMonk@beehaw.org
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        11 months ago

        I made enough to pay for the 3080 I was mining on and heat my office in the winter at the same time.

  • icepuncher69@sh.itjust.works
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    11 months ago

    You should just block them. Otherwise try with ai generated images, i heard midjourney works really good. But if you wanna cause damege threat to sue them if they dont whant to. You can probably do it since you are on european union and they take this type of shit seriously afaik, probably could do something aboit the money you lost too if it turms out they where being fishy aboit it.

    • rambos@lemm.eeOP
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      11 months ago

      Thanks. Im not gonna sue them, but I might report that if I find the right address. Ill first wait for their response to my last email. Thx for input

  • jet@hackertalks.com
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    11 months ago

    I can’t speak for Europe, but a certified letter saying in no uncertain terms that you don’t wish to be contacted again, sent to their legal department should carry the day.

  • Extras@lemmy.today
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    11 months ago

    If its just to verify does that mean they already have the information on record, like their picture? If not whats stopping someone from using someone elses picture and photo editing in the requirements?

    • rambos@lemm.eeOP
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      11 months ago

      They dont have a picture, but they have some information, probably a minimum that was required to create account. I dont remember exactly, it was long time ago. Photo editing requires skill and time. Maybe I can ask AI 😂

  • voxel@sopuli.xyz
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    11 months ago

    well at least they provide this as an option. usually if you lose your 2fa, hardware keys (such as android phones) AND recovery codes, your account is gone. period.
    there’s literally no other way toconfirm your identity is with something like id or a credit card if your credentials are gone.

      • kevincox@lemmy.ml
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        11 months ago

        That is your opinion. Personally if I have a password + 2FA configured for an account I don’t want anyone without access to those two things getting in. Ideally this would be configurable per-account, this way people who are fine trusting their email can do that and those who aren’t can not allow that.

        But it is a question of security versus access. Some people would rather lose access to an account than give someone else access.

  • AnonTwo@kbin.social
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    11 months ago

    I mean, just mark as spam?

    It hurts them more if a bunch of people mark them as spam and it becomes a trend doesn’t it? Just seems like a design issue on their part.

    I always figured that companies generally wanted to avoid that.