Barratou Barry, an RBC bank client of 15 years, says on Aug. 18, she went to her regular branch location on Bank Street to make a cash deposit in her account and to pick up her new credit card.

“The first transaction went well. I put money into my account, I gave them my debit card; everything was smooth. To pick up my credit card I needed identification,” she says. “I did not have my driver’s license handy with me at that time. I had my health card.”

  • zaph@sh.itjust.works
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    1 year ago

    I wasn’t there so I can’t say it’s racially motivated for sure but what I can say is that passports have much more reliable ways of telling if they’re forged than a typo.

      • zaph@sh.itjust.works
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        1 year ago

        Then they should say “we can’t accept this because of the discrepancy, do you have another form of ID.” Canadian passports have a chip in them, I don’t know for sure if the bank would be able to read it but at the very least least its existence along with watermarks should be enough to give someone the benefit of the doubt that they’re not a criminal.

        • Touching_Grass@lemmy.world
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          1 year ago

          That’s funny I’m not reading it as if they saw the passport mistake and immediately called the cops. I’m reading it as if they refused the passport as ID and the customer refused to accept that they couldn’t take it and so the bank called police

          • zaph@sh.itjust.works
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            1 year ago

            The article is pretty clear. They took her documents, acted like nothing was wrong but they needed a signature on something else, and an hour later see sees them talking to police outside.