![](https://lemmy.world/pictrs/image/d7844a9a-d604-4147-8867-fb19b2db2b70.jpeg)
![](https://lemmy.nz/pictrs/image/2fd3e262-be28-41a6-9bb5-06c0eb8b3f9d.png)
Work paid for me to go to a “getting started with AI for businesses” seminar run by [redacted reputable organisation name] and holy crap the FOMO.
- The whole premise of the thing basically boiled down to “LLMs are a massive game changing technology that is going to make huge amounts of human tasks obsolete and if you don’t get in on it now your competitors will and you’ll be bankrupt in a decade” which… idk. Useful technology for sure, but this isn’t the AI singularity. The vibe I got was all these people are old enough to see the fortunes won and lost when the internet exploded, and are terrified that this is going to be that all over again and that they’ll end up left behind.
- People massively personify LLMs without thinking through the actual detail in how they work. Someone asked a question about how you can rely on information the LLM gives you, and the suggestion was to just ask it how confident it is which isn’t really how LLMs work - they are fancy auto complete, it has no theory of mind or actual reasoning - it can’t know if what it’s saying is true or not, but because it is being presented as something you can converse with, it feels like there is some deeper cognition that you can interrogate
I don’t think it’s all grift - there are absolutely places where LLMs are the best tech out there, but it’s probably not going to take everyone’s jobs any time soon (at least not on merit - in sure there are plenty of places that’d accept a 50% drop in quality for a 90% drop in price)
I’ve seen a pretty compelling case study of a company using an LLM as a “tier zero” support tech - instead of getting a tier 1 tech to classify a case, decide if they had the tools to address the issue or if it needs to go to tier 2, work out if it was an instance of a known issue etc before they actually start working on the problem, give the LLM some examples and get it to do the triage so the humans can do the more complicated stuff. It does about as well as a human, for a fraction of the price.