Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.

  • ThatWeirdGuy1001@lemmy.world
    0·
    2 months ago

    I work in food and the amount of customers that act like every mistake is a personal attack is wild.

    If you actually think someone is deliberately messing up your food you need to just stop going there entirely.

  • neidu2@feddit.nl
    0·
    2 months ago

    If your router or switch costs less your computer, I can’t help you.
    If your computer costs less than your car, I can’t help you either.

    • Tolookah@discuss.tchncs.de
      0·
      2 months ago

      Ah ha! My $100 car, $120 PC and $150 router have a new support guy!

      Though really, those PCs must be either very special purpose or very general purpose.

      • cm0002@lemmy.world
        0·
        2 months ago

        I mean, you can hit 10/15K on a single server spec out really really easy

        If you need to build out a whole rack, you can easily top 60-70k+

        And that’s not even factoring fancy dancy AI hardware either lmao

    • Hugh_Jeggs@lemm.ee
      0·
      2 months ago

      My router was free with my fibre connection and it’s worked perfectly for three years along with the free TV streaming box

      My car cost 12k brand new cos it’s a little shitbox and that’s all I need

      My pc was about 3k and I built it myself

      I’m guessing here, but it sounds like you’re an pretentious dick and I wouldn’t ask for advice anyway

      • brygphilomena@lemmy.world
        0·
        2 months ago

        He’s saying he works on enterprise gear. It’s different. In networking, a lot of similar but other than rebooting shit, there isnt much to do.

        And managing servers, services, using terraform or Jenkins, docker, podman, kubernetes or any other enterprise tool isn’t the same as fixing your computer not printing.

        Totally different skills

        • borari@lemmy.dbzer0.com
          0·
          2 months ago

          I’ve seen a ton of response across lemmy like this. People are just primed to get hostile/argumentative for no reason and, as in this case, because they completely failed to comprehend the original post.

          • AggressivelyPassive@feddit.de
            0·
            2 months ago

            Maybe because the original post seems awfully arrogant, if you don’t know the context - and the post didn’t provide any context.

            I’ve seen a ton of responses like yours. You’re implying that everyone gets the context, if they don’t, you assume everything is “hostile” if it’s not the exact line of thought you happen to support.

            Accept that other people live different lives from yours and have different experiences and knowledge.

      • faltryka@lemmy.world
        0·
        2 months ago

        I think the point he’s trying to make is that he works on specialized network gear for enterprises and really isn’t the right person to go for IT support for your home internet issue. Not that you’re beneath him.

        I kinda understand too, I have spent a lot of time in highly specialized technical domains and people often then ask me for tech support for things like their printer or whatnot that I am ignorant of.

  • OutlierBlue@lemmy.caEnglish
    0·
    2 months ago

    At least try rebooting your computer before you contact I.T. It really does fix a lot of things. And don’t lie to us and say you already tried it once we get to your office.

    • Drusas@kbin.run
      0·
      2 months ago

      Odds are that they are honest and are not encouraged to lie, yes. Have you even ever worked in customer service?

      • HubertManne@moist.catsweat.com
        0·
        2 months ago

        yes and they discourage calling a manager if you are not given the authority to handle something and instead just want to say that you can’t do that. If you know you can’t do something and that a manager could or could make the call and your role is customer service then you should not have to waste their time and actually help get them to the person they need to speak to. This is why the jobs generally suck and why people get upset.

  • Iheartcheese@lemmy.world
    0·
    2 months ago

    Retail employee.

    Technically speaking there’s not that much stopping me from slapping the shit out of you.

    • skulblaka@sh.itjust.works
      0·
      2 months ago

      I’m a mechanic.

      At any given point in time, I can clock out for my lunch break and walk out of the parking lot and I am no longer an employee of my company at that time. The big-ass prybar in my toolbox also isn’t company property.

      I haven’t had a situation yet where I’ve had to make use of that ability, but I have had to bring up its possibility once or twice.

      And that’s only because I actually value my job. If I didn’t like my job there’s really nothing stopping me from throwing some hands at a shitty customer other than police action, and to be honest, the cops don’t really like to come around the area where I work very often.

      More people need to be just a little bit more afraid of service workers. Treat us nice and we’ll treat you nice. But treat us like shit and we don’t really have all that far to fall if we decide you’re the hill worth dying on. I’ve been really damn tempted to just beat the fuck out of an asshole customer before and while I’ve never done it, I know a lot of folks in my industry with a lot less restraint than me.

  • some_guy@lemmy.sdf.org
    0·
    2 months ago

    The things I ask you to do while troubleshooting aren’t guesses. They’re based on years of experience.

    • Garbanzo@lemmy.worldEnglish
      0·
      2 months ago

      Sometimes I’m guessing, but my guesses are more informed than yours and I’m only suggesting giving it a try because it will be faster than this argument we’re now having about it.

      • borari@lemmy.dbzer0.com
        0·
        2 months ago

        If you can frame every guess so that it can only ever have a binary A/B answer, troubleshooting and guessing are pretty much identical.

  • NataliePortland@lemmy.caEnglish
    0·
    2 months ago

    You can bring your phone into the X-ray room. Unless you’re getting a hip X-ray you can even keep it in your pocket. Keys and wallet too!

    All my patients are convinced that a phone can’t be in the pocket and I cannot even convince them otherwise. They don’t believe me!

  • That_Devil_Girl@lemmy.ml
    0·
    2 months ago

    As a welder, quality doesn’t come cheap or fast. A lot of work goes into my work. Even if all I’m doing is welding Part A to Part B, a lot of research, prep, and planning goes into it.

    I need to know what the base material is, the base metal thickness, I need to clean the HAZ, I need to protect everything near the HAZ. I need to actually weld it and clean it for repaint.

    A good welder plans to have their welds last the lifespan of the thing being welded on. If I’m welding a car frame together, I’m going to make damn sure they’re good long-lasting welds that resist corrosion. Those welds will outlive the car itself.

  • ѕєχυαℓ ρσℓутσρє@lemmy.sdf.org
    0·
    2 months ago

    When you buy a research paper, the author doesn’t get any cut from it. The journals are scams, and should be destroyed. Until that happens, try searching on arxiv.org first, usually there are preprints available there. If not, contact the authors. Most of us are happy to share our results. Your local library can also help you get access to those.

    These are the more legitimate ways, and then there’s sci-hub. I’ve actually seen internationally renowned researchers open a paper using sci-hub on their laptop lol.

  • Nomecks@lemmy.ca
    0·
    2 months ago

    If you can look people in the eye and make them laugh, while also maintaining relationships long term: You will likely make the most money and have the best life in sales, regardless of industry.

  • t_378@lemmy.one
    0·
    2 months ago

    I’m an engineer. When you see something really badly designed and think “wow, those engineers are so stupid! I could have done a better job myself!”

    Please know that we did think about it. It’s just that some guy with an MBA decides the schedule, and another guy with an MBA decides the budget, and terrible designs get released no matter how much we protest. I’m sorry we couldn’t figure it out fast enough and cheap enough, though.

    And yes, we do mistakes all the time too. It’s just that we usually know about the obvious ones.

    • AggressivelyPassive@feddit.de
      0·
      2 months ago

      As a software engineer, this applies to my entire industry as well.

      I’m forced to write subpar software, sometimes with atrocious security simply because some idiot set an unrealistic budget.

      The worst part is, my current projects are all government funded. The German government implemented processes to prevent corruption, which force unhealthy competition and backhand corruption onto the bidders, which then churn out bad software, which causes gigantic costs down the line, because nothing works. Great job.

      • t_378@lemmy.one
        0·
        2 months ago

        Excellent point about government sponsored anti corruption measures, too. Here in the US our government contracts award “points” to businesses which are minority or woman- owned.

        In practice, the same construction companies simply institute shell companies, and make their wives/daughters/sisters the owners of these shell companies, charge a premium, and have the “owner” subcontract the work back to the same old company, effectively making themselves an extra 20 percent…

        Small businesses (which may be minority or woman owned, but they don’t play golf with the government buyers) are still totally forgotten.

        • AggressivelyPassive@feddit.de
          0·
          2 months ago

          Every system will get gamed by bad actors.

          At least in my case, I can’t come up with a system that doesn’t suffer from these problems, but still keeps corruption in check.

          For example, I was in a bidding process for my own software. Our contract has a legal time limit, afterwards it has to be renewed using the same bidding process as the first time. It makes perfect sense for us not to rewrite our software - it’s working just fine after all. But legally, we’re bidding on rebuilding the entire thing, have to compete with laughably low offers from all over Europe, and when we won the contract we decide, almost by accident, to keep using the old software, but on a very tight budget.

          The pragmatic thing would have been, to just extend our contract, but that could mean endless contracts to extremely high prices for software that just happens to be embedded deep enough to be irreplaceable.

          No good solution, really.

    • wellDuuh@lemmy.worldEnglish
      0·
      2 months ago

      GET. THIS. GUY. HIS. VOTES.

      Edit: The budget slayers, almost wanna punch them in the face and walk out of the office for good.

      • t_378@lemmy.one
        0·
        2 months ago

        Yes, another tragedy is when sales guy from company A talks to sales guy from company B.

        You want a submarine to also fly into space? Oh yeah, we can do that! Our engineers are really smart, shouldn’t be a problem. We’ll have that design over to you in 2 weeks!

        Later, when talking to the engineering team…

        Well, I don’t see what’s so hard about it. We’ve had submarines and planes in WW2, you’re telling me we can’t innovative and combine those ideas? Well, this is an opportunity for you guys to really show off the engineering ability of the company… And I can’t move the promise date now, I already talked to him on the phone and I’m about to go on my cruise. Call me if you need anything!

        • Lorenz_These_Curves@lemmy.world
          0·
          2 months ago

          Another guy with an MBA:It needs to have AI too!!! You know, like ChaTGPT. So it can reason about the world!!

          Engineer: You know ChatGPT can’t “reason” right?

          MBA Guy: But I can tell it to autogenerate code!

          Engineer: It’s just finding code snippets like you could find with a search engine.

          MBA: But they said it was sentient! AI!! LLMS!! SYNERGY!!

          Engineer:…Nevermind. Yes, we’ll build a submarine that can fly and add a chat box so you can ask it what it is thinking.

          Engineer quits next day

          I’m half joking, but it pains me as an engineer to admit how close to reality this can be.