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Depends on if it coincides with raises for working class staff, or there was enough transparency in operating costs and expenditures to be confident it’s not just being done for additional profit margins. If the cost of serving video has actually gone up by $2 * subscription count every month, then no problem. I suspect that isn’t the case, though.
Zero percent and govt covers operating costs with a stipend per loan. Granted figuring out the rate to pay would be a task, and keeping that from being a gouge itself… but better than passing it along to borrowers.