points at random new hire who has been allowed to work unsupervised for like three days
Well she did it for me last week!
Sir, you need to go to the customer service desk for refunds. This is the self checkout.
Sir, this is a Walmart. Your receipt says Circuit City.
Guess it depends on what it is, but 90day warranties are still a thing. Everything is just meant to be disposable now though so I guess the idea of refunds is an older person thing.
Also depends on the country, in Australia warranties are defined by law as essentially infinite and only constrained by the “expectations of a reasonable person.”
Australia, back at it again with “things that just make sense and should just be things everywhere.”
“… except internet prices”
And animals
“Essentially infinite” is a bit of a stretch. The minimum warranty period is 12 months but it is true that there’s no defined maximum period. The reasonably expected lifespan of a consumer good generally increases with its value. Manufacturers and retailers are free to offer further warranties in addition to the guaranteed warranty period under the consumer law but this does not reduce or replace your rights under the law.
I will add that change of mind refunds are not covered by Australian consumer law and it is uncommon for retailers to accept them compared to the US. You can usually exchange something for another item of equivalent value or store credit, but you usually can’t buy a phone to try out and return it after 30 days for example.
Your 2nd paragraph is similar in the EU: when buying directly in a physical store, there’s no law requiring they accept returns, and only 14-days when purchased online. But because so many physical stores allow returns (at least in Sweden), sooo many people actually believe it’s something coded the law.
I actually had an old man insist I give him his money back, for an empty can of beets that he said were bad, I asked him when he bought them so I could look up the receipt. “Oh, I think about this time last year.”
Soundly accurate.
“I’d like to speak to the manager!!!” - idiots
“HAHAHA, AHAHAAHAAHAHAHA YOU FOOL, I AM THE MANAGER! WEEP MORTAL FOR YOU HAVE BROUGHT MY WRATH UPON YOURSELF.”
Real ones would refund it anyway, fuck the company
Horrible advice. In many POS systems, the system enforces the refund policy. You have to input the receipt number, and once you do, the system tells you that a refund isn’t possible if it’s too old. And if the system allows it but protocol does not, it’s going to be real easy for management to find out who broke the rules and fire you for cause.
Press the feed button on the receipt printer to eject blank paper, pocket their receipt. Call management over saying dudes trying to return something he bought last week, but the receipt printer musta fucked up cause it’s blank. Managers gonna hem and haw, pull em aside and say “cmon it’s just a sad old man prolly didn’t even notice he got a blank receipt”
Do they not teach cons anymore??
Eesh. More horrible advice 😬
Seriously. Flip to another thread and it will be cashiers/servers/customer service workers complaining that cusotmers are such assholes because they are entitled to shit that they aren’t. This advice was just encouraging that.
Everyone’s entitled to anything at Walmart, ShopRite, etc.
Be fuckin cool, pay it forward
Camera’s everywhere have put a damper on things.
Exactly. Pocketing the customer’s receipt, then feeding out blank paper in order to lie to a manager would be so easy to determine with cameras. Anyone that’s half-competent in loss prevention would catch that.
Tell me you’ve never actually worked retail without telling me.
Nah just play it straight-faced and be smart. Lay your groundwork, cover your tracks, and do your follow-ups. I scammed employers (the big ones) out of tens of thousands over the years using whatever leeway afforded to me to reward the nice customers.
Kids these days ain’t even learning how to steal and con right it’s fucked up
I can’t believe there are people out there just doing their job straight, while the excess value of their labour just goes into the pockets of some investor whose biggest contribution to society is, like, a blog from 2018 on the best altitude to take a power nap.
I think one should leave high school with the bare minimum of social skills required to manipulate a manager to give a old fuck free shit from a ma-hoo-sive company.
Old people have like zero money and rapidly declining health they can’t afford to address. Yeah, they’re easily manipulated by nonsense “news” and shit, but, like, they’re people, help em steal $50 of cheap appliances
I might not be stealing money from work, but I am definitely a proud time thief.
It’s not theft really. It’s going above and beyond
You had nice customers?
Occasionally. My retail experience was brief. I’m speaking mostly from experience on the phones. For some reason I was given more discretionary power there than in person
So you’ve never worked retail then huh?
But I read the book already, I don’t need it anymore!
Then give it to the Library ya doof
Costco: “Sure, here’s your money back. We’ll just find the receipt in our system. Have a nice day!”
Was surprised two months is common online, makes more sense online but still that’s quite the try out time.
Eh? At least in german speaking parts it’s usually 6.
6 months? In Germany itself 2 weeks of returns is granted by law and most shops do one month, more than that is pretty special here.
Swiss it’s 6 months by law, thought this was common.
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This reminds me what I did in Best Buy once. They have (or had?) A return/exchange policy of 2 weeks, so I went to get a huge TV, but I was not sure if I really wanted it.
So I bought a Samsung 75" Smart TV, two weeks later, said I didn’t like it, exchanged it for an LG, 2 weeks later, said the same thing, exchanged it for a Vizio, and so on.
I ended up temporarily owning like 5-6 different smart TVs within a little over 3 months until I decided I no longer wanted it and returned it.
Did the same thing with headsets with 7 different pairs until I got the Sony XM3. US return/exchange policies go hard simetimes.
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Looks like you double posted.
Real Boomer-energy from them… (sorry)